FAQs
What’s your process?
The first step is a free 30 minute discovery call for to talk through what you need. It’s a chance for me to learn more about your business and goals, and for you to get a feel for how I work.
After that, I’ll put a proposal together with clear scope, timelines, and pricing so you know exactly what to expect.
Click here to read more about how I work.
How far in advance do I need to book?
I usually book around 6-8 weeks in advance, so it’s best to get in touch early if you’re working to a deadline.
That said, I’ll always try to accommodate shorter timeframes where I can, just send me a message.
Can I pay by instalments?
Most projects require a 50% deposit (non-refundable) to secure your booking, with the remaining 50% due on completion. For larger projects, this is often split into an interim 25% payment with the final 25% payable on completion.
Ongoing support is invoiced monthly in advance.
For content writing, can I make changes?
Yes, content writing projects include two rounds of revisions. It keeps things focused and efficient but if you need additional changes beyond that, we can agree an hourly rate.
What kind of businesses do you work with?
I work with a range of small businesses from service providers to charities and creative brands.
What matters most is a good fit. I tend to work best with people who care about how they do business and the experience they create for their customers.
I’m not sure what I need - can you help?
Yes, that’s very common. If you’re not sure whether you need blog posts or case studies, website tweaks or redesign, or something else, just get in touch and I’ll help you figure out the best way forward.