FAQs
How do we get started?
The first step is a free 30 minute chat. We’ll talk about your business, what’s happening with your website, and what you’d like it to do better.
You don’t need to know exactly which service you need. That’s what this conversation is for.
If we both think I can help, I’ll put together a clear proposal outlining the work involved, timescales, and pricing , so you know exactly what to expect.
Find out more about how I work →
How far in advance do I need to book?
I usually book a few weeks in advance, so it’s worth getting in touch early if you’re working towards a specific deadline.
That said, I’ll always try to accommodate shorter timeframes where I can. Just ask.
Can I pay by instalments?
Yes, in some cases, depending on the work involved.
For most projects, I ask for a 50% deposit to secure your booking, with the remaining 50% due on completion. For larger projects, payments are usually split into three stages. For smaller projects, the full fee is payable when you book.
If we’re working together on an ongoing basis, support is invoiced monthly in advance.
The exact payment arrangements will always be set out clearly in your proposal.
What happens if I need to make changes to content?
Website content and blog/content projects include two opportunities to review and refine the work.
If you need changes beyond that, we can agree a fee for additional work separately.
What kind of businesses do you work with?
I work with independent businesses, service providers, charities, and creative businesses across a range of sectors.
What matters most to me is being a good fit. I tend to work best with people who care about how they do business, what they communicate, and the experience they create for their customers.
Can you work with my existing website?
Yes. Whether your website needs a few tweaks, better content, some behind the scenes housekeeping, or a bigger rethink, I can work with what you already have.
I work directly in Squarespace for website changes and can also work alongside your existing developer where needed.
I’m not sure what I need - can you help?
Yes. You don’t need to know exactly what’s wrong or what you need before getting in touch.
Maybe your website isn’t bringing in the enquiries you expected. Maybe it no longer reflects your business. Or maybe something just doesn’t feel quite right.
We’ll start by understanding what’s happening, then work out what would be most useful - whether that’s a few changes, a specific piece of content, a larger project, or simply some clarity about what to do next.
Still got a question?
If there’s something you’re wondering about that isn’t answered here, just ask.